Shipping policy

GIVE TO ME QUICK - WHAT'S THE MOST IMPORTANT THING I NEED TO KNOW?

- FREE SHIPPING WORLDWIDE OVER $125
- OUR FREE SHIPPING IS STANDARD WITH AUSTRALIA POST
- ALL PACKAGES ARE DISPATCHED OUT OF SYDNEY, AUSTRALIA

WHAT ELSE?

All countries need to be mindful of duties and taxes charges. More information here. Taxes and duties differ by country please research the duty costs for your shipping destination for the most up to date information. Lilly & Lime is not responsible for extra duty or tax charges.

DELIVERY RATES AND SERVICES

We aim to process your order within 1 day of it being placed. Lilly & Lime only ships orders Monday to Friday, during office hours (9am – 5pm AEST), and does not operate on public holidays.

    COUNTRIES WE SHIP TO

    Everywhere! If you're Country isn't listed - we've messed up so email us and we will sort it out.

    STANDARD SHIPPING

    • Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located.
    • Items may be subject to Customs inspection and duty (if applicable). Customs clearance is not included in delivery standard/transit time.
    • You can track your parcel using the tracking number supplied on your shipping confirmation.

    EXPRESS SHIPPING

    For express shipping, orders received before 1500 hours between Monday and Friday (AEST) will be shipped out the same day. Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located.

    If you have any questions related to your delivery, please contact us.

    TAXES AND DUTIES

    All packages are dispatched from our warehouse in Sydney, Australia. Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

    If you have any further questions please contact us.