SHIPPING INFORMATION


GIVE TO ME QUICK - WHAT'S THE MOST IMPORTANT THING I NEED TO KNOW?

- FREE SHIPPING WORLDWIDE OVER $100
- OUR FREE STANDARD SHIPPING TAKES BETWEEN 7 AND 14 BUSINESS DAYS AND IS SENT WITH HONG KONG POST
- ALL PACKAGES ARE DISPATCHED OUT OF HONG KONG

WHAT ELSE?

All countries need to be mindful of duties and taxes charges. More information here. Taxes and duties differ by country please research the duty costs for your shipping destination for the most up to date information. Lilly & Lime is not responsible for extra duty or tax charges. 

DELIVERY RATES AND SERVICES

We aim to process your order within 1 day of it being placed. Lilly & Lime only ships orders Monday to Friday, during office hours (9am – 5pm AEST), and does not operate on public holidays. 

Delivery methods available with estimated arrival time:
SHIPPING SERVICE ESTIMATED DELIVERY TIME TRACKING
Standard Shipping (FREE on orders over $100) (Hong Kong Post) 7-14 business days Yes
Express Shipping (TNT) 2-4 business days Yes
*Please note that these are estimated delivery times only, therefore Lilly & Lime is not guaranteeing delivery dates. All packages are dispatched from our warehouse in Hong Kong.

COUNTRIES WE SHIP TO

Everywhere! If you're Country isn't listed - we've messed up so email us and we will sort it out.

STANDARD SHIPPING

Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located. 
Items may be subject to Customs inspection and duty (if applicable).  Customs clearance is not included in delivery standard/transit time.
You can track your parcel using the tracking number supplied on your shipping confirmation.

*Hong Kong post will deliver to PO Boxes. A note will be placed in your box to collect from Post Office.

EXPRESS SHIPPING

For express shipping, orders received before 1500 hours between Monday and Friday (AEST) will be shipped out the same day. Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located. Your order will be delivered by TNT. They will leave a notice card to the receiver if their first attempt to deliver fails which will advise on what you can do to arrange the receipt of your package. Your signature will be required upon delivery.

*Please note TNT cannot deliver to PO Boxes.

If you have any questions related to your delivery, please contact us.

TAXES AND DUTIES

All packages are dispatched from our warehouse in Hong Kong.  Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external Duty Calculator. 

Please note the UK laws on VAT charges have changed recently - see below:

Customs charges are applied to imports into the EU with a value over 15 pounds for VAT. All items valued over 135 pounds will attract import duty.

For UK duty information:

 https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Type and value of goods Customs Duty
Anything under £135 No charge
Gifts worth £135-£630 2.5%, but rates are lower for some goods - call the helpline
Gifts above £630 and other goods above £135 The rate depends on the type of goods and where they came from - call the helpline

RETURNS

Please see our RETURNS page.

If you have any further questions please email us.