GIVE TO ME QUICK - WHAT'S THE MOST IMPORTANT THING I NEED TO KNOW?- FREE SHIPPING WORLDWIDE OVER $100
- OUR FREE STANDARD SHIPPING TAKES BETWEEN 7 AND 14 BUSINESS DAYS AND IS SENT FROM AUSTRALIA
All countries need to be mindful of duties and taxes charges. More information here. Taxes and duties differ by country please research the duty costs for your shipping destination for the most up to date information. Lilly & Lime is not responsible for extra duty or tax charges.
DELIVERY RATES AND SERVICES
We aim to process your order within 1 day of it being placed. Lilly & Lime only ships orders Monday to Friday, during office hours (9am – 5pm AEST), and does not operate on public holidays.Delivery methods available with estimated arrival time:
|SHIPPING SERVICE||ESTIMATED DELIVERY TIME||TRACKING|
|Standard Shipping (FREE on orders over $100)||7-14 business days||Yes|
|Express Shipping||2-4 business days||Yes|
COUNTRIES WE SHIP TOEverywhere! If you're Country isn't listed - we've messed up so email us and we will sort it out.
Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located.
Items may be subject to Customs inspection and duty (if applicable). Customs clearance is not included in delivery standard/transit time.
You can track your parcel using the tracking number supplied on your shipping confirmation.
For express shipping, orders received before 1500 hours between Monday and Friday (AEST) will be shipped out the same day. Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located.
*Please note couriers cannot deliver to PO Boxes, only to physical addresses.
If you have any questions related to your delivery, please contact us.
TAXES AND DUTIES
All packages are dispatched from our warehouse in Australia. Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external Duty Calculator.
Please see our RETURNS page.
If you have any further questions please email us.